Terms of Service

These Terms of Service ("Terms") govern your access to and use of the DigitalDesk platform operated by DigitalDesk B.V. ("DigitalDesk", "we", "us"). By creating an account or using the service, you agree to be bound by these Terms on behalf of yourself and any organisation you represent.

If you do not agree with any part of these Terms, do not use the service.

You must provide accurate, current information during registration and keep it up to date.

You are responsible for safeguarding your credentials and for all activity that occurs under your account.

Accounts are intended for professional use by accounting firms and their authorised team members. You may not resell access without a written partnership agreement.

Paid plans are billed monthly or annually in advance. Fees are non-refundable except where required by law.

We may change pricing with at least 30 days written notice before the start of your next billing cycle.

All fees are exclusive of applicable taxes, which will be added where required by Dutch or EU tax law.

Failure to pay may result in suspension; accounts are reactivated upon settlement of outstanding invoices.

You agree not to: (a) upload content you do not have the right to process; (b) attempt to reverse-engineer, probe, or disrupt the service; (c) use DigitalDesk to process data for illegal activity; or (d) exceed the document and administration limits of your plan.

We reserve the right to suspend accounts that violate these rules, with notice where feasible.

You retain all rights, title, and interest in financial documents and data you upload.

You grant DigitalDesk a limited licence to process that data solely to provide the service, including OCR, extraction, classification, and ledger preparation.

You may export your data at any time. Upon account termination, data is returned or deleted in accordance with our Privacy Policy.

The DigitalDesk platform, including its code, design, models, and documentation, is owned by DigitalDesk B.V. and protected by intellectual property laws.

You may not copy, modify, distribute, or create derivative works from the platform without our written consent.

We target 99.9% monthly uptime, measured across rolling 30-day windows. Planned maintenance is announced at least 48 hours in advance outside of Dutch business hours where possible.

Service credits for sustained downtime are available to Studio-tier customers under the Master Services Agreement.

The service is provided "as is" and "as available". DigitalDesk disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose.

DigitalDesk assists with bookkeeping workflows but does not provide accounting, tax, or legal advice. Human verification of outputs is required before ledger posting.

To the maximum extent permitted by law, DigitalDesk's aggregate liability for any claim arising out of these Terms is limited to the amount paid by you in the 12 months preceding the claim.

DigitalDesk is not liable for indirect, incidental, consequential, or lost-profit damages.

You may terminate your subscription at any time from your account settings. Termination takes effect at the end of the current billing period.

We may terminate or suspend your account immediately for material breach of these Terms, non-payment, or legal obligation.

These Terms are governed by the laws of the Netherlands. Disputes shall be submitted exclusively to the competent courts of Amsterdam, without prejudice to mandatory consumer protection laws applicable in your country of residence.

We may revise these Terms from time to time. Material changes will be announced by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.